Transaction Recovery

Transaction Recovery (Manual Indexing)

If you just bridged a large amount ($20 k+) and the transaction is missing in History tab due to an RPC hiccup, run Recovery steps below (or contact us) to bring it into view.

Use this feature only if your transfer doesn’t show up in the History tab.

How to recover a transaction

1. Scroll to the bottom of History and click "Don’t see your transaction in history?"

2. Select the Source Chain

   Pick the network where you initiated the transfer.

3. Paste the Transaction Hash

   Enter the full 0x… hash copied from your wallet or the block explorer.

4. Click Recover

   Our backend re-indexes the bridge events for that hash—typically within a few seconds.

   When it finishes, the transfer appears in History with its live status.

This should be needed in < 1 % of cases—usually when a source-chain RPC node was briefly down. Your funds are safe; the UI just hasn’t indexed the events yet.

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Why it exists

Even with our new reliability upgrades, an RPC outage can keep a recently-submitted bridge transaction from appearing in your history feed.

The Transaction Recovery tool lets you manually trigger event indexing for that single hash, so the UI can “catch up” and resume tracking the transfer.

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FAQ

Question	Answer
Is this safe?	Yes. Recovery is read-only—it never moves funds. It only replays already-finalised on-chain events.
Gas cost?	None. All work happens server-side; no wallet signature required.
Wrong hash / chain?	You’ll see “No bridge events found.” Double-check the source chain and 66-character hash, then try again.
Prefer support to do it?	Share your source chain & Tx hash with us—we can run the same tool internally.